An Operations or departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same. Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations manager, Regional manager, Divisional manager, Department manager and Specialist managers.
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.
Creation of a portfolio of learning demonstrating learning and development activities with their application in the workplace.
Undertakes research and analysis of a workplace project.
Evidence of 360° feedback within the portfolio of learning.
End Point Assessment Gateway:
Completed portfolio of learning.
English and Maths level 2, as a minimum.
Completed workplace project.
Employer confirms apprentice is consistently working at or above the level of the standard.
End Point Assessment (Involving 2 Assessments Methods):
Project report & presentation with Q&A.