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The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction. You may be the first point of contact and work in any sector or organisation type.
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.
Coursework:
Creation of a portfolio of learning demonstrating learning and development activities with their application in the workplace.
Undertakes research and analysis of a workplace project.
Evidence of 360° feedback within the portfolio of learning.
End Point Assessment Gateway:
Completed portfolio of learning.
English and Maths level 2, as a minimum.
Completed workplace project.
Employer confirms apprentice is consistently working at or above the level of the standard.
End Point Assessment (Involving 2 Assessments Methods):
Simulated task.
Project report & presentation with Q&A.
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.
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We seek to build people's futures by providing quality education.
We seek to build people's futures by providing quality education.
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