The Level 2 Customer Service qualification provides foundational skills for individuals working in customer-facing roles, focusing on essential aspects of delivering excellent customer service. It covers key areas such as effective communication, handling customer inquiries, and resolving issues to enhance customer satisfaction.
This qualification prepares individuals for entry-level roles in customer service, equipping them with the skills to meet organisational standards and deliver high-quality service. It ensures practitioners can handle various customer interactions professionally and effectively, contributing to positive customer experiences and organisational success.
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Apprenticeship Breakdown
Fundamental Skills:
Practical Experience:
Entry-Level Preparation:
Service Standards:
"The Level 2 Customer Service Apprenticeship with RTS has been a fantastic opportunity for personal and professional growth. The training provided a solid foundation in essential customer service skills, including effective communication and problem-solving. My mentor, Sarah, was incredibly supportive and offered practical advice that helped me excel in my role. The coursework was engaging and directly applicable to my daily tasks, which made the learning process both relevant and enjoyable. I feel much more confident in handling customer interactions and contributing positively to my team. Thank you, RTS, for this valuable experience!"
"We have been highly impressed with the Level 2 Customer Service Apprenticeship offered by RTS. The program has provided our team members with a thorough understanding of customer service principles and practical skills that have directly improved our customer interactions. The apprentices have shown significant growth in their roles, demonstrating enhanced communication and problem-solving abilities. RTS’s support throughout the apprenticeship has been exceptional, ensuring that the training is effectively integrated into our daily operations. We strongly recommend RTS for any organisation looking to boost their customer service capabilities."
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